5

When you create a Liveagent Deployment in the UI, you are presented with a script snippet to paste into the page where you will deploy Liveagent; the first line includes a reference to the liveagent endpoint host, for example:

<script type='text/javascript' src='https://c.la6cs.salesforceliveagent.com/content/g/js/29.0/deployment.js'></script>

Is there a way to determine the liveagent hostname (c.la6cs.salesforceliveagent.com in the code above) programmatically? I can query for all of the other key values - org id, deployment id, even the id of my chat buttons.

I am aware that I could store the endpoint URL in a custom setting, however, this requires maintenance any time the code is deployed to a new org. Is there any way to determine the correct url on the fly?

7

Unfortunately, no there is not a way to do it. The recommended approach is to use what you are already aware of -- Custom Settings. See this #askforce tweet responded to by the product manager at Salesforce.

Is there a way to determine LiveAgent API Endpoint from Apex or JS? liveagent.init(endpoint,chakey,org)

Response:

Unfortunately, no, not today. Best practice is to store these in a custom setting in the org.

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