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I´m unable to delete an FAQ (solution) that is linked to a case record:

enter image description here

Clicking on delete: enter image description here

I´ve checked the Organization wide default for object "Solution" but according to the Salesforce documentation:

The organization-wide sharing default setting can’t be changed for some objects: Solutions are always Public Read/Write.

My settings about solution object: enter image description here

enter image description here

Do you know why i´m not able to do delete a solution attached to a case?

Thanks in advantage for any advice.

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    You're trying to figure out the CaseSolution object. Not the Solution object. I believe users need to have at least read/write access to the case the solution is tied to, or possibly even full access (read/write/transfer).
    – sfdcfox ♦
    Commented Apr 7, 2014 at 17:15
  • Thanks for your reply! i´m the owner of the record (case). I guess access on CaseSolution Object is controlled by case. Do you have some other idea?
    – Enry
    Commented Apr 7, 2014 at 17:23

2 Answers 2

Reset to default
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Public Read/Write doesn't imply Delete. Check your profile settings.

https://help.salesforce.com/HTViewHelpDoc?id=sol_del.htm&language=en_US

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  • Thanks a lot for your input! still no luck. I´ve updated my question to include permissions for solution object.I want just to remove the solution reference on the case. Not the solution record.Thanks again
    – Enry
    Commented Apr 7, 2014 at 17:01
  • Do you have edit rights on the case ? - you may need to first disconnect the solution from the case.
    – Samuel De Rycke
    Commented Apr 7, 2014 at 17:09
  • I´m the owner of the record (case).I´m able to edit it but not to remove the solution on the case layout.
    – Enry
    Commented Apr 7, 2014 at 17:13
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    Offhand, is a trigger on Case or Solution causing this error?
    – Dave Eckblad
    Commented Apr 7, 2014 at 17:23
  • I´ve just checked in Eclipse triggers on case,solution,CaseSolution reference. Nothing,no luck :(
    – Enry
    Commented Apr 7, 2014 at 17:31
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The case layout is overridden with a Visualforce page. In my VF page i´m just using the tag apex:detail to render the case page.

The Case solution related list behaviour is controlled by Salesforce.There isn´t something that a developer can fix. After some discussion with the Salesforce support, we discovered that there is a bug related to apex:detail vf tag.

       Hello,
        would like to inform you that your issue has been marked as known issue and progress can be monitored at following link :


https://success.salesforce.com/issues_view?id=a1p30000000T1z6AAC


        As a workaround you can disable the Validate CSRF Token on GET Requests.

        Please refer following link for more information :


    https://help.salesforce.com/apex/HTViewSolution?urlname=How-can-I-allow-autosave-by-URL&language=en_US
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