While testing some changes in a user's Profile and Permission sets, I get
Insufficient privileges error for this operation
- user clicks
Send Emailfrom a Case Detail page or Case feed
- composes email and/or selects template
Send// error ensues here; doing this incognito had no effect
The usual reason for this - the Case's Contact is private (has no parent Account accessible to the user) was not relevant for this occurrence.
User had Send Email permission, access to the template folder. Other users worked fine with similar permissions
What could be causing this?