We already delegated a private domain to Salesforce Marketing Cloud

what is happening is that in the index we are getting the following error

Server Error 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

enter image description here

All the pages with a sitekey is working properlly ie: http://privatedomaindelegated.com/sitekey is working fine but in the root is getting the error http://privatedomaindelegated.com i where I got the error

Even I checked a private domain with a SAP and getting the same error

We asked to Salesforce for a redirection or the possibility to create like an index pages in order don't show this error message and they said that it is no possible

Somebody here know a possible troubleshooting for this. I really appreciate any answer

  • You can't host a "/index.html" for your Sender Authentication Package's domain and have SFMC automatically redirect requests for "mySAPdomain" to that page, if that's what you're trying to do? Support are correct, sometimes.
    – Macca
    Sep 10, 2020 at 13:52
  • Thanks Macca I really appreciate your answer Just I had a call with Salesforce team and You are right. Salesforce has not support that feature for SAP or even private domains delegated to Salersforce Apparently they are working to support it next year Sep 10, 2020 at 21:18

2 Answers 2


I would recommend you upvote this idea: CloudPages default index page

But this is currently how these domains work


You can now create a Cloud Page in the root of your Private/SAP Domain. It can be done by creating a regular Cloud Page, while leaving the Site Key field blank:

enter image description here

This will show you following prompt, when you click Next:

enter image description here

By confirming, the page you are editing will become the page at the root folder, e.g. https://cloud.e.example.com/

It is up to you what you put into that Cloud Page, I normally choose to place a redirect script, which will automatically redirect the visitors to our main "brand" page, e.g:

  • 1
    Additional information for this is that it needs to be created in the Parent BU.
    – Duc Le
    May 6 at 4:11

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .