Could you please help me? I need to reassign Cases from one CaseOwner (Queue1) to another CaseOwner (Queue2), problem is that there are more then 40000 records. How can I do it. Thanks a lot.
1 Answer
You can use the Apex Data Loader to easily download the cases, alter in any spreadsheet program, then update using the app. You could also use dataloader.io or another tool to a similar effect (note: I am not affiliated with any app mentioned, be sure to do product research if you're interested in alternatives).