In Enable Einstein Bots docs there's a step-by-step guide of how to store the conversation data.

Screenshots suggest that there should be a setting to enable this in Enstein Bots Setup:

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However in my case the layout looks slighty different. There is no such setting and the only one available is for enabling Bot options menu:

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I'm aware that Chatbot is quite a new feature of Salesforce and it changes frequently so the guide/screenshots may be outdated. That's why I searched for this option in other places but with no success.

Does anyone know how to enable / disable logging conversation details?

1 Answer 1


Problem solved. Here's the answer provided by the Salesforce Support:

Please note the settings could be enabled only if the bot is Inactive.

Hence please navigate to Setup > Einstein Bot

then under the list of the "My Bots" (select one bot that you want to change) click the down arrow and click 'Edit'.

Once on the Bot builder page, at the top left corner, you will see a dropdown menu with the "Dialogs" (default) option.

Open the dropdown and select the "Overview" page.

After you deactivate the Bot, the Edit (Pencil Icon) next to the "Log Conversation" will be enabled and you can turn the setting on.

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