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It is not clear from Salesforce documentation if service cloud licenses are entitled for Personal Account activation by default or whether Sales Cloud add-on is required.

Can anyone help please? Thanks.

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It's available on Service Cloud and doesn't require an additional Sales Cloud add on.

Here's some links to get you started :

https://help.salesforce.com/articleView?id=account_person_enable.htm&type=5

and https://resources.docs.salesforce.com/226/latest/en-us/sfdc/pdf/salesforce_B2C_implementation_guide.pdf

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  • Yes. It does say: "Self-Service Portal- As with contacts, person accounts can be enabled as users for a Self-Service portal". Thanks, GXian.
    – Saiball Roy
    Aug 28, 2020 at 10:56

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