It is not clear from Salesforce documentation if service cloud licenses are entitled for Personal Account activation by default or whether Sales Cloud add-on is required.

Can anyone help please? Thanks.

1 Answer 1


It's available on Service Cloud and doesn't require an additional Sales Cloud add on.

Here's some links to get you started :


and https://resources.docs.salesforce.com/226/latest/en-us/sfdc/pdf/salesforce_B2C_implementation_guide.pdf

  • Yes. It does say: "Self-Service Portal- As with contacts, person accounts can be enabled as users for a Self-Service portal". Thanks, GXian. Aug 28, 2020 at 10:56

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