My salesforce env is developer sandbox and I am working on case assignment rule, if that required criteria match then I am assigning case to a particular queue. That is working fine if I see the created case details. Issue: I selected a email template in case assignment rule but that is not sending email to target queue member. Also, I tried Assigned to my personal email instead Queue but still no email.
Settings which I did:
- Email Deliverability Setting: Access Level is All Email
- Support Settings checked Notify Default Case Owner
Is there anything missing from my sandbox configuration?