I'm trying to send an email reply via the REST API for a case created in Service Cloud.
Creation of the emailMessage itself and the emailMessageRelation are working correctly. Creation is done via POST to /data/v49.0/sobjects/EmailMessage/ and the message is visible on the case.
But i'm not receiving the actual email. Do I need an extra send trigger? Is this done via those quickActions? how?
On the SOAP documention found on https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_calls_send_email_message.htm. In the sample they create a draft and an extra sendEmailMessage call.
Thanks for the help.