I want to create a pre chat form in which community user enter the case number and based on the entered case number i want to find the case details like property name,case owner and then i want to route the chat to the case owner after routing it to the case owner communiy user should be able to chat with the case owner. Please tell me some idea how can i acheive this
Below are the steps i am following
- I had created a lighhtning input field in which i am taking case Number from user
- Based on the entered case number by user i am running SOQL query to fetch property Name and case owner of the case
- No i fetched the case owner name.
- Now how can i route the chat to the case owner i fetched ?