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The LiveAgent Supervisor Tab makes has access to a streaming API that updates as agents come on and offline. However, I haven't been able to find any documented APIs that allow for this.

I'm working on an internal dashboard to monitor Live Agent status and essentially make a more advanced version of the Supervisor Tab.

I've looked into LiveAgentSession but it appears that it only gets created once a session is ended.

Is the Supervisor tab using undocumented APIs?

Thanks!

  • welcome to Stackexchange! Yes, it is something related to salesforce internal architecture and not exposed i think. – Bforce Apr 2 '14 at 6:58
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    I have been trying to do the same without luck. I hope they expose those APIs at some point. – PepeFloyd Apr 2 '14 at 19:26
  • Thanks for the responses. It does appear that they are not exposed for easy consumption. – colinloretz Apr 2 '14 at 21:20
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Not currently exposed in the API as of Winter 2014 Release.

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