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I have installed the connector with salesforce and when I try to send an email using a salesforce data event via journey builder I get the following error message: The email specified for the job has not been approved for sending to the selected audience (s). EmailID: ..... Reason: Audience is not appropriate for this email.

I tried to test the synchronization of salesforce objects and there is no problem on the connector side.

Do you have any idea what it might be?

Thank you very much!

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The problem is not with connector or Journey Builder - seems that you have Approvals enabled in Content Builder and are unable to send unapproved emails:

Approvals is a process for reviewing and approving various objects in the Marketing Cloud. This process allows you to submit an email into a process which requires an approver to approve it before it can be sent to an audience.

You have two choices here:

  • select a different email, which has already been approved
  • or request approval for the existing email, once it's approved, you will be able to send it

Source: https://help.salesforce.com/articleView?id=mc_ceb_approvals.htm&type=5

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  • thanks for your help! – Nap Aug 5 '20 at 11:00

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