4

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending

I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under IER.

Salesforce help: https://help.salesforce.com/articleView?id=mc_co_track_triggered_sends.htm&type=5

Can anyone confirm is this the same for this 'Transactional Email Journeys'? I have tested this for a Contact record but does NOT show the email name under Individual Email Results :(

Also I noticed there is NO checkbox under Email activity, 'SEND TRACKING to Sales CLOUD', as we have it under multi-step Journey!

So the only way of tracking Triggered emails under IER is by using FireEntry API journey? or can this we achieved by other way?

More details: We need to trigger the emails from external web application [hosting our company website] using REST API to trigger email from SFMC. And SFMC in connected to Sales cloud via MCC.

0

@vishal, if you place the TriggeredSend DE in the Salesforce Data Extension folder, the tracking data is sent back to Sales/ Service Cloud.

8
  • Wow really. Ok I will try this and confirm back. Thanks @Ali Nov 10 '20 at 17:21
  • Hi Ali, can you please share the steps you followed to achieve Sync using Triggered send?...... I tested for both Triggered Sends and Transactional Sends Journey in both case I was unable to sync tracking back to Sales cloud :-| Nov 12 '20 at 12:17
  • Here are the steps. PreReq: MC Connect integration is in place and Salesforce Data Extensions folder is available. 1. Create a Data Extension based on template "TriggeredSendDataExtension" in Data Extension folder. 2. Create TriggeredSend Definition and configure the Data Extension created in Step 1. 3. Move the Data Extension created in Step 1 into Salesforce Data Extension folder. 4. Send the email using the SFID as Subscriber Key and TriggeredSend Definition created in Step 2. 5. Wait for 60-90 minutes and check Service Cloud in Individual Email Results object or tab.
    – Ali Mushaf
    Nov 13 '20 at 18:45
  • @VishalKumarCV, did this process worked for you? I am trying to confirm because I follow all the steps but didn't work for me.
    – Leo
    Aug 10 at 18:24
  • 1
    @Leo I confirm that I was UNABLE to sync the tracking data, in-spite of placing the DE in Salesforce Data Extension folder :( Aug 11 at 6:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.