We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts. Our contacts are most of the time involved in Many opportunities so a specific contact can be linked to a dozen of opportunities
By using Einstein we are able to link email (Inbound and outbound) to a specific contact but since they are related to multiple deals (opportunities) then everything is mixed and there is no way to keep up..
It is why we would like to link a specific thread to an opportunity that would record automatically in the object activity all the mails that are in that thread .. inbound and outbound
We are using the Gmail Extension provided by Salesforce...
Please helppp ;)