I am pretty new to Marketing Cloud so I am sorry if it is a dumb question. On our Account we use a custom unsubscribe link which forwards the customer to a set of cloud pages used as unsubscribe pages. This link contains the customers email and subscriber key as variables. Once on the first page the customers email is prefilled into a field an he has to click on unsubscribe. Once he does that the "UpdateSingleSalesforceObject" action is used to update his record (Email Opt Out Field) in the Sales Cloud and a triggered send is initiated to the customer service center to unsubscribe the customer in an external backend system.
Due to these unsubscribes being done via the Sales Cloud action they are not tracked in the Marketing Cloud Journey which is used to send out the mail.
Is there any way to make it so that these unsubscribes are also included in the Journey Reporting? (Information displayed when you click on a e-mail send activity of an already running journey)
Thanks for your Feedback.
Best Regards, Felix