Customer Service user is able to create the case for Street Scene successfully and view it once complete but not the Case Owner field. If you click on the _ you get an 'Insufficient Privileges' error. A workflow assigns the Case Owner to the Street Scene Queue and the field is Read Only on the that case layout. Our cases are Private and there are sharing rules in place to allow members of the customer services group read only access to the Cases owned by the Street Scene Queue. As the user can still view the case then the sharing rule is working but I haven't been able to figure out what is preventing them from seeing the Case Owner. If I add the user to the Street Scene queue that fixes the problem but we don't want them in the queue. The setup is currently working as required in Production and it's UAT for the latest release testing that I've found the issue although it looks to be only minor. Any ideas on what permissions are missing for this field as I've compared to production and I can't spot any differences. Thanks in advance for any suggestions, fingers are crossed it's something simple I've overlooked! They are still in Classic, could this be the issue?
I've since established that once the case is picked up and assigned to a user in Street Scene, this field is then populated even though permissions is again applied by a sharing rule to a public group to be read only so the problem seems to be when its a Queue and in Classic as in Lightning its ok.