according to statement here, from Salesforce online help & training ->
"If you use a company-provided or third-party email account, you can use Email to Salesforce to assign emails to leads, contacts, opportunities, and other records in Salesforce."
Now I would like to add email from Outlook to Case record instead of Contact/Lead/Opportunity. How can I do that?
I BCC the email address generated by Salesforce but it didn't work.
How can I add the email to Case?