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I have a question about Contact Deletion: How could I proceed if I want to exclude from Contact Deletion of All Contacts, a DE that is populated daily with the contacts injected in JB through Salesforce Data Event? I would like to proceed with automation without using rest api. Do you have any idea? Thank you very much

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Deletions don't remove contacts from non-sendable Data extension, so maybe:

  • create a copy of your data extension and make it not sendable
  • copy data from you original DE to the new one
  • make the API call deleting customers after you're done
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  • Hi, thank you for you response, but i want to exclude DE from Contact Deletion. I have a DE master (with all contacts) and I want to exclude from this one, a DE that works with a particular JB – Nap Jun 19 at 10:07
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    I will recommend you to follow Rafal's advice. Creating non-sendable shadow DE will also be my recommendation – Lukas Lunow Jun 19 at 11:40
  • Ok @LukasLunow, thank you. If I enable Contact Deletion on the parent BU, in order to exclude DE that is in a child Business Unit, i must create a Shared Data Extension and then an Automation in parent BU? – Nap Jun 22 at 10:24
  • @Nap - creating a non-shared DE in child, and populating it using Query in same BU would suffice. – Lukas Lunow Jun 22 at 10:29
  • @LukasLunow And in this way how can I exclude the DE that is in the child business unit if I have to do Contact Deletion from the parent bu? Should I still create an automation to exclude DE? For contact deletion I intend to act through cancellation with mobile connect and not using REST API. – Nap Jun 22 at 10:32

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