I have a question about Contact Deletion: How could I proceed if I want to exclude from Contact Deletion of All Contacts, a DE that is populated daily with the contacts injected in JB through Salesforce Data Event? I would like to proceed with automation without using rest api. Do you have any idea? Thank you very much


Deletions don't remove contacts from non-sendable Data extension, so maybe:

  • create a copy of your data extension and make it not sendable
  • copy data from you original DE to the new one
  • make the API call deleting customers after you're done
  • Hi, thank you for you response, but i want to exclude DE from Contact Deletion. I have a DE master (with all contacts) and I want to exclude from this one, a DE that works with a particular JB – Nap Jun 19 '20 at 10:07
  • 1
    I will recommend you to follow Rafal's advice. Creating non-sendable shadow DE will also be my recommendation – Lukas Lunow Jun 19 '20 at 11:40
  • Ok @LukasLunow, thank you. If I enable Contact Deletion on the parent BU, in order to exclude DE that is in a child Business Unit, i must create a Shared Data Extension and then an Automation in parent BU? – Nap Jun 22 '20 at 10:24
  • @Nap - creating a non-shared DE in child, and populating it using Query in same BU would suffice. – Lukas Lunow Jun 22 '20 at 10:29
  • @LukasLunow And in this way how can I exclude the DE that is in the child business unit if I have to do Contact Deletion from the parent bu? Should I still create an automation to exclude DE? For contact deletion I intend to act through cancellation with mobile connect and not using REST API. – Nap Jun 22 '20 at 10:32

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.