As per this article, Salesforce doesn't run automation when a record is being routed via omnichannel. I also checked via debug logs - when omnichannel routes a record, no debug logs are spawned.
We've got a requirement to set a datetime field when a case has been routed to an agent via omnichannel.
Is there a way to execute an automation on when a case has been routed via omnichannel? Or other ways to fulfill the requirements? The only idea I've got now is to use scheduler, which has its disadvantages.