0

I'm trying to build a journey with a Salesforce Data entry event. I want to trigger the journey every time a new Service Appointment (Lightning Scheduler) is created or an existing one is changed.

I followed all the steps in Journey Builder, a new DE is automatically created, the SFDC Flow is automatically created, but when I create a new record, nothing goes through.

At first I thought it had something to do with entry criteria, so I removed all criteria for test purposes. Still nothing happened.

I tried it with inserting the related Contact. Also tried it with related PersonAccount... nothing.

Does anybody have experience with creating a journey triggered by a Lightning Scheduler Service Appointment? Or can anybody tell me how I can debug this properly?

Thanks in advance!

0

I found the below guide helpful for troubleshooting Journey Builder Integration issues using the debug logs.

https://sfmarketing.cloud/2019/10/09/troubleshooting-journey-builder-integration-with-debug-logs/

The below documentation lists some other things you can check, such as making sure the OAUth Token for the integration is valid.

https://help.salesforce.com/articleView?id=000316536&language=en_US&type=1&mode=1

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.