The following misterious error happens

Error: Your request cannot be processed at this time. The site administrator has been alerted.

enter image description here

I have checked this link http://carvingintheclouds.blogspot.com/2014/09/your-request-cannot-be-processed-at.html

The community is not published. In case you're working with a community that is offline or in Preview status, you need to publish the community before self-registration will work.

In my case, community is published.

The Account Owner does not have a User Role assigned. If you're creating a new Account record on the fly, especially in B2C situations, you need to make sure you assign a default account owner that also has a User Role value. Any role will do, and you can use either a workflow rule or Apex to perform the assignment.

In my case, the Account Owner does have a User Role assigned.

The site guest user does not have Create and Read permissions on the Account and Contact objects. Edit Public Access Settings for the community's Force.com site to grant these permissions, along with field permissions for any fields that are included on the self-registration form. Note that by default the site's profile will not have these permissions.

In my case, the site guest user does have Create and Read permissions on the Account and Contact objects.

Self-registration is not enabled for the community. Go to Manage Communities, click Edit and make sure the Login settings show that self-registration is enabled.

In my case, self-registration is enabled for the community.


When admin checked the email, it was found out that

A new user's attempt to register at Customer_Support_Community failed because the value for the profileID attribute is either null or invalid. Set the profileID for new users on the ChatterAnswersRegistration Visualforce page for the site associated with community Customer_Support_Community or on the apex class associated with the Facebook authprovider.

So to fix this, one has to go to Community Builder, Administration, Login & Registration and select default profile for the self registration process and click Save enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.