I have created a chatbot in my org. I want to enable Einstein for that Einstein chatbot in my org.

Is there any specific license that I need? It looks like before enabling that, the bot will just compare the utterance text.

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1 Answer 1


From what I can tell, every org that is an Enterprise, Performance, Unlimited, and Developer should be able to do 25 Einstein Bot conversations per month for no additional cost. The Service Cloud / Chat / Messaging license does not look to be free.

Obtain a Service Cloud license and a Chat or Messaging license. Each org is provided 25 Einstein Bots conversations per month for each user with an active subscription. To make full use of the Einstein Bots Performance page, obtain the Service Analytics App.


  • What exactly does an Einstein Bot conversation imply. Is it one bot session. If so, in my developer org I am able to initiate more than 25 sessions for a given chatbot. Please guide where does the 25 conversation limit come into picture.
    – starhunter
    Nov 29, 2022 at 10:43

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