Is there a way to not re-send an email if it soft bounces during a deployment?

OR even if it bounces once to not to retry them?

I'm not too sure if this is even possible. I know the SFMC automatically retries soft bounced addresses every 15 mins.

Thank you


You can raise a support ticket to have the rules behind bounce mail management adjusted according to your requirements.

As per default, this is how bounces would be treated:

To turn a subscriber status to Held, mail to that address has to have bounced 3+ times with at least 15 days between first bounce and most recent bounce.

The “3 times” and the “15 days” setting can both be modified. Either to less or more restrictive settings.

For each type of bounce you have two options:

  • Apply the “X over Y days” logic
  • “One and done” - one single bounce turns an address to “Held” status.

The last one is what you need.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.