We are building a journey in which we are sending an email with a Question.
Instead of linking to a survey (e.g. CloudPage), to keep it simple, we thought the best way is to ask the question in the email.
Based on the survey response (click) we should:
- Reply A: Create a task for Salesforce agent #1; and exit journey
- Reply B: Create 1 task for Salesforce agents #1 and #2; and exit journey
- Wait 14 days - if no reply - move to next step in journey.
What's the best approach to achieve this?
We thought to design email clicks to redirect to a CloudPage and use AmpScript on the page to:
- Create the task
- Update the criteria to match exit criteria
Is this the right approach?
Any interesting alternatives?
Thanks for your help!