I've formatted my Solutions articles to fit the Knowledge fields and rich-text fields, downloaded and enter the correct parameter for my .property file and I keep getting an error of:
The .properties file is missing. CSV file not found.
I don't have an HTML file because there are no photos with our articles. Any advice?
Somehow I continue to receive invalid encoding for import setting: CSVEncoding. I am using UTF-8, which I believe is the recommended format.