Please help with the below problem:

Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc). Is there any other way to get the total thumbs up and down votes user role/profile wise.

Example: enter image description here

Thanks, Bhavik

1 Answer 1


You can not categorize knowledge articles on the basis of profiles as KnowledgeArticleVoteStat only stores channel and normalized score for an article.

However, You can use the Knowledge Base Dashboards & Reports app exchange product by salesforce labs to monitor your knowledge base.

  • Ok, Will my requirement be achieved using the "Knowledge Base Dashboards & Reports app exchange product". I have already installed that product. Can you tell me which report / dashboard will get me that data. Commented May 18, 2020 at 4:14

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