So as title suggests i am not able to see Service resources in the gantt chart in FSL,although

  1. There is no filter applied in resources filter section.
  2. Service resources are having matching territory and matching skills.
  3. Service resource is assigned territory and that territory is selected in dispatcher console.

Dispatcher console

  1. Service appointment appears in service appointment list but no service resources are displayed.Service resource is associated with particular SA.

Service appointment list

  1. I have selected the territory in territory filter related to below Service appointment.
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    Does the user assigned to Service Resource record have the required permissions? Like FSL Resource/FSL Resource Permissions/FSL Mobile. Basically FSL Mobile License and FSL Resource License May 12 '20 at 12:17
  • @HemantJain Yes the issue was with permissions. I assigned FSL resource permissions and also FSL resource licence to the user and then it worked thanks a lot!!.Please move this to answer. May 13 '20 at 8:29

The Service Resource visibility also depends on the FSL Resource permission assignments on the User record associated to Service Resource record.

Basically a technician user(associated to Service Resource record) should have the permissions FSL Mobile License and FSL Resource License

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