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My Case has a lookup-field for Contact, which in turn has a lookup-field for a custom object Customer. How can I directly open the Customer record in a subtab from the Case detail page?

So I'd like to have a field on the standard Case page layout which shows the Customer name, and when you click on it the customer record opens in a subtab.

It should look like this:

enter image description here

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2 Answers 2

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Another way you could do this would be by using a custom link on your cases page.

  1. Go to Customize->Cases->Buttons, Links, Actions

  2. Create a New Button/Link.

  3. Behavior : Display in a new Window

  4. URL: "/{!Contact.CustomerId__c}" (You might have to replace the exact name based on your object name)

  5. Save

Then go to the page layout of the Case Object and add this new button/link there.

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  • Wow that worked! I used another behavior (display in same window with side bar). Can you explain why the url is for Contact.CustomerId__c? I tried Contact.Customer__c but that didn't work..
    – Jolanda Verhoef
    Commented Mar 20, 2014 at 12:20
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    When you use just Customer__c that refers to the Name or whatever is the default parameter for Customer. But to access a record from the URL you need the unique 15-char record id associated with that customer record.
    – RohanC
    Commented Mar 20, 2014 at 12:27
  • Another question: Using the Link the scenario works like a charm. When I use a button (with the same settings) it is opened over the current tab. Any ideas?
    – Jolanda Verhoef
    Commented Mar 20, 2014 at 12:32
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What you need is a junction object. In this case you'd need to make the Contact your junction object.

The junction object would have master-detail relationships with the 2 objects you want to connect ( in this case "Case" and "Customer")

Case --master detail relationship --> Contact <-- master detail relationship -- Customer

This would then allow you to access the customer records from the case object.

I hope this answers your question. I'm unable to see the image you've posted for some reason.

If you'd like a more detailed, step-by-step solution take a look at the Relationships chapter in Force.com fundamentals

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  • The Case & Contact objects are standard SF objects, and the lookup for a Contact on the Case page is a standard Field. I cannot (and don't want to) change this lookup into a master detail relationship.. Can you please answer the question given that the data model is fixed?
    – Jolanda Verhoef
    Commented Mar 20, 2014 at 10:22

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