How do I enable e-mail in a Salesforce sandbox org?

Question

I'm trying to get started with e-mail templates, etc. and I want to test these things in my sandbox org rather than interfere with any production data by mistake.

If I go onto a Lead record in the production org, I see the "Email" tab under "Activity":

But if I do the same on the sandbox org, it's not there:

I've compared every setting under Setup > Administration > Email between the production and sandbox orgs and all of the settings are the same in both. I paid special attention to Deliverability since it sounded like aspects of this could throw a spanner in the works, but this is all the same too (other than Access Level which I have already changed to All email):

I'm logged in as the administrator user, so I don't see why permissions would factor into this, either.

I saw a post on the Salesforce boards that suggested e-mail isn't enabled for the sandbox org, but I can't find where I can enable it. Any insight into my situation would be very much appreciated.

Answer 1

If email is not enabled in your sandbox follow below steps:

1. Setup
2. Email to Salesforce
3. Activate

If it is enabled than in order to add email tab to activity component

Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout