I was wondering if someone could explain this to me. I am currently working in an org with Territory Management (1.0) enabled and I am trying running queries but getting weird results.

When I run a query like this:

Select Id From AccountShare WHERE UserOrGroup.Type = 'Territory'

I get no results back.

However, if I do this:

Select Id From Group WHERE Type = 'Territory' //Take an Id from this result set

Select Id,UserOrGroup.Type From AccountShare WHERE UserOrGroupId =: fromPreviousResult

I get records back. Now the weird part is, UserOrGroup.Type returned in the AccountShare query says Queue even though the Id from the Group query is clearly a type of Territory. Is there something I am missing


UserOrGroup field is a polymorphic reference field most probably that is the reason. When using a polymorphic field; polymorphicfield.type in where clause returns the object type.


WHERE UserOrGroup.Type = will return either User or Group

so your query should be like below:

SELECT Id FROM AccountShare WHERE UserOrGroup.Type='Group' AND UserOrGroupId IN ( Select Id From Group WHERE Type = 'Territory' )


  • 1
    I'm not understanding why Queue would be returned. It's not a Queue to begin with – Bryan Anderson May 7 '20 at 14:29
  • Do you have a sharing rule that shares account's with a queue? – Mert YALTI May 7 '20 at 14:41
  • Queues are not supported for accounts. Also this is about Territory Management – Bryan Anderson May 7 '20 at 15:02
  • Correct they are not supported. Well I cannot think of anything else. – Mert YALTI May 7 '20 at 15:13

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