How can we shows past chats to the end user in live agent? I observed that past chats are available to the agent but how can I make it visible to the end user? Is there a way to make live agent work like traditional messaging based.
I implemented something like this a few years ago. If your "visitor" is a portal user this should be simple, all you would have to do is to use the Id of the logged in user, query their past chats or cases/related object and show them in a custom pre-chat window (or anywhere you want to place it).