Cannot find any example of guide to this either here on in SF's "help"...
When using Email-To-Case, is it possible to add (workflow I would assume) a value to other field(s) on the Case when it's or after it's created?
We have three different "Refund" email addresses, specific to three different products. We want the Case Record Type to be Refund, but the Product__c field to be the name of the product. In Email-to-Case, you can only define the Record Type (and Priority, Origin (email) and create a Task).
I have a WORKAROUND I'll use if there is no way, but it's queer. I would create a transitory Case type (Temp XYZ Refund) and assign Product XYZ refund emails to that Record Type... then workflow/field update the case to Refund type AND set the field(s) I want. I'd rather do it in a more appropriate way (if it exists) without writing Apex.
I'm also tempted to tell the Company we're going to have multiple Record Types (Refund XYZ, where XYZ is each product allowing refund requests via specific emails).