I have a question about file sharing in community. Basically, the question is why a community member (license: Customer Community Plus) doesn't see the Share option on the File List component? A community member cannot share a file uploaded in the community with other community members/groups using the Share option on the File List component in the same community. The file was uploaded by the community user and is owned by this user. I have attached a screenshot that visualize my question.

enter image description here

I also have read this article File Visibility and Sharing in Communities, but I still don't have a clue if community users can share files from the File List.

  • We ran into similar problem and sharing option is available only in classic. I forgot how exactly but we were able to get classic version of this page and it had share option.
    – javanoob
    Apr 28, 2020 at 6:42
  • I came across this Q&A because Salesforce's own documentation, "Share Files with Groups", states that Community/Experience Cloud users don't have access to a share button if the file originated from a community or is viewed in an Experience Cloud site. I am looking to give this ability to my community users, but it sounds like it's only possible with a custom solution at this point.
    – nbrown
    Jul 15, 2021 at 12:46

1 Answer 1


As of this post the current response from one of the Community Product Managers is this is working as expected and you need to share files in a Group or Feed by Posting on a Record. I am continuing to discuss the scenario with him and hoping for a more thorough response after they find the team who owns this particular component. I will update this Answer as new details come in.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .