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I wish to add a global action in lightning Community page. I have created a global action that refers to a custom lightning Component named “Customer Search” and added the specified permissions to my user’s profile. Although when I tried to add my global action to navigation tile menu, the desired Action is not visible. Are there any ideas of what is going wrong?

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My Component starts with the following:

<aura:component controller="CustomerSearchController" 
implements=" flexipage:availableForAllPageTypes,forceCommunity:availableForAllPageTypes,force:lightningQuickAction,forceCommunity:searchInterface" access="global" >
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See these troubleshooting steps "Unable to see global or quick actions" Knowledge Article Number 000340216

https://help.salesforce.com/articleView?id=000340216&type=1&mode=1

Edit:

Does your object use record types and is the testing user able to access them? See “Default Global Actions: A Special Case” help.salesforce.com/articleView?id=actions_and_record_types.htm&type=5

If so, then as of april 27, 2020:

Default Global Actions: A Special Case

If you have default global actions in your organization and you’re using record types, your users might not be able to see all the default actions that are assigned to a page layout.

Default global actions are assigned to the Master record type, which isn’t accessible to most profiles. As a result, default global actions with the Master record type that are associated with target objects that have record types configured aren’t available for most users. To fix this issue, edit the default global actions associated with those objects and reassign them to a different record type.

For example, the New Contact default global action has Contact as its target object. Let’s say you have record types set up for the Contact object, and you add the New Contact default global object to a page layout. Users who visit records based on that page layout don’t see the New Contact action because the action is assigned to the Master record type by default. Editing the New Contact default global action and assigning it to a record type other than Master makes it available for all users who have access to its assigned record type.

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  • Hi Peter and thank you for your answer. The case is not that i cannot see the Action. I can see the global action within Salesforce, however i cannot see it as a Global Action in my Partner Community Builder. Apr 28 '20 at 12:30
  • I added Edits to the answer. See the part about "record type". Apr 28 '20 at 15:31

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