I've noticed that some of our users cannot see the Close or Change Status buttons which normally appear in the cases List Views. They have permissions to read, create and edit cases.

I have checked in the search layouts that all the buttons are available. I found this question posed on here over a year ago and it said the users didn't have the "Manage Cases" permission but I don't see any permission named "Manage Cases".

Grateful for any help on how to get these buttons to appear.

1 Answer 1


This permission is under the App Permissions section.

enter image description here

  • There it is! Thanks so much...I didn't know it was specific to the Call Center, I was checking the System Settings.
    – user7417
    Mar 18, 2014 at 17:39
  • Is easy to miss them :). You can accept this answer to help others users having the same question.
    – PepeFloyd
    Mar 18, 2014 at 21:14

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.