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I have a scenario in which we:

  1. SQL Query to Sendable DE. SQL Selects Contacts based on a specific Status.
  2. Fire an event in an automation to inject to a Journey

We need to hold the injected contacts in the journey for 60 days to assure these do not repeat.

2 questions:

a. Overwrite Target DE.

If status changes on next run - the contact that started the journey will no longer exist in the DE (overwirtten) - will he be ejected? Or those who start - will finish?

I need them to finish.

b. Update Target DE

If I choose Update, and status changes - certain contacts will no longer be included in results.

So this means they will stay in the DE and re-enter after 60 days? That's what I understand from the answer here: Will Update SQL In Automation Studio Remove Records That Don't Satisfy Requirement?

I don't want them to re-enter - their status is no longer up to date in the DE.

If the Overwrite doesn't eject them from the journey - it will be the correct configuration. Can someone please confirm / propose a solution ?

Thanks

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  • The alternative would be to use Update, and have another Automated activity to "clean" prospects once in a while, but we'd like to avoid it if unnecessary.
    – LimeWeb
    Apr 8, 2020 at 17:09
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    Once a contact is injected into a journey the entry source DE has no effect on the subscriber in the journey
    – EazyE
    Apr 8, 2020 at 17:19

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