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I'm creating journeys in my MID and I realised that not all the journeys are pushing tracking data into Salesforce. I checked with MC Support and they checked that everything is working as expected but they didn't provide any documentation about what are the requirements for a journey to push tracking data into Salesforce.

Does anyone know these requirements?

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  • "Tacking" being Individual Email Results records? You're getting some, but not all? Generally, tracking gets pushed back automatically, if you're injecting sendable objects into your journey. I What are you sending to in your journeys? Contacts, Accounts, Users, Leads, Opportunities?
    – Macca
    Apr 6, 2020 at 14:30

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If you're sending emails fro Journey Builder, you need to check the "Send Tracking Results to Sales Cloud" checkbox, regardless whether you are using Sales Cloud Data or a data extension as the entry source:

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You, of course, need to use the contact/lead ID as your subscriber key and Marketing Cloud Connect has to be connected properly.

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