We are implementing in-app messaging and are facing the following issues / questions:
a. After pushing the in-app message from a Journey, when we open the app for the first time, the in-app message does not display. Once we background the app and then re-open it a 2nd time, only then is the in-app message display.
Why is this behaviour in contradiction to what the documentation says that the in-app messages will be downloaded in the background and displayed the very next time the app is opened?
b. We configured the in-app message to be of modal type with a single button. The expectation was that message will be displayed continuously until and unless the user dismisses it by pressing the dismiss button or the cross (X) symbol.
But again we are observing that the message gets dismissed automatically within a few moments even without the user having touched the dismiss button or cross (x).
Why is this so ? How to make the modal message stay continuously ?
c. We could not find the character length for the in-app message title and body mentioned anywhere in SF documentation. So please let us know the character length limits.