When I create a new Business Unit and Access Content Builder from it, I cannot find any available folder for Content Builder. Consequently, I cannot upload as well as create new Email as they don't have root location to save. So how can I create Content Builder Folder in Marketing Cloud when creating a new Business Unit?enter image description here

  • 2
    Do you have the right permissions in the new Business Units for that? Try also adding some test content to the canvas so you can see if it works well or not. If yes, I would suggest you open a ticket to support. – fromero Mar 27 at 7:59
  • I would also try opening it inside a different browser. Sometimes there can be a hiccup that is cached on your computer that makes it so Content Builder does not load all the way. Switching browsers or logging out and clearing cache may also solve it. – Gortonington Mar 27 at 13:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.