Is it possible to use the same number for two different types of SMS in MobileConnect?

For instance, I'd like to have an outbound message and a text response message, both with the same number. Can this be done or do I need to get a different number for each message?


1 Answer 1


Do you mean the same Shord/Long code? The answer is YES, it can be done using one Short/Long code only..

Use a short code to send and receive SMS messages within the United States; use a short or long code in other countries.


Keywords and Codes

  • Ok. So let's say an outbound message gets sent to a customer. The customer replies to that message with a keyword, and the text response message gets triggered and sent to the customer. Is that how it would work?
    – robruf
    Mar 25, 2020 at 15:04
  • Exactly, that's the Next Keyword functionality. Check out the help here for more details: help.salesforce.com/… Mar 25, 2020 at 15:08

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