I've been having a look at the ClaimRow function to build a dynamic coupon code email and wondered if anyone can help me with a few things...
It's advised to add an IsClaimed field to your DE for validation - my question is, is this relating to when the code is actually claimed by the end-user, or when it is allocated to the email send? Is the ClaimRow function only used when the code is claimed online?
Here's my current scenario (offline redemption): Manual .csv import of customers with CouponCode, CouponDiscountAmount, and ExpiryDate relating to an Email Address & BookingRef. Once imported into SFMC it's rather easy, but generating this data is extremely manual as some of the variable fields aren't stored e.g. discount amount. Customers will then need to call to redeem. Is this the best way of doing things?