I am looking to create a sort of customer retention report to essentially highlight accounts that did business within us in the past 1-2 years, but haven't since. Specifically we want to identify these by key products and quantities, so I attempt to create this Summary Level Formula, but unfortunately only get zero back even though I'm positive my Product Code is accurate
IF(ORDER_ITEM_CUSTOMER_PROD_ID="MYKEY",ORDER_ITEM_QUANTITY:SUM,0)
Any ideas how I would achieve this or what I'm doing wrong with this current formula?