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We have this scenario: we've sent 1818 emails to a 1818 campaign members... but, only 1516 are updated in the next action. The second action only has a few updated fields with normal values:

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Do you know why we can have this disagreement...? thanks a lot.

  • Do you have duplicates in the email activity? – fromero Mar 10 at 14:13
  • No... I solved the mistery! some people were in a Suppression List and MC fails in sending the Email (I can see in the View Event Results and the in the Journey History for a concrete Contact Key. – Jose Manuel Martín Fluxá Mar 11 at 10:24
  • So, if the Step of sending an email fails, then, MC doesn't execute the Next one, and then, this step has less people quantity. :) – Jose Manuel Martín Fluxá Mar 11 at 10:25
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I think I solved the mistery! some people were in a Suppression List and MC fails in sending the Email (I can see in the View Event Results and the in the Journey History for a concrete Contact Key).

So, if the Step of sending an email fails, then, MC doesn't execute the Next one, and then, this step has less people quantity. :)

enter image description here

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