My Track Cart tag is giving 200 status code en underneath payload in Network

payload: {"cart":[
{"item":"TEES","quantity":"1","price":"24.95","item_type":"product","name":"Tee 1","unique_id":"202262"} "item":"SWEATERS","quantity":"1","price":"34.95","item_type":"product","name":"Sweater 2","unique_id":"205458"}],"url":"https://test.nl/winkelmand/","user_info":{"email":"test@email.nl"}}

But it does not insert a record into the Einstein DE. What is wrong with the syntax of the payload? / Is SetUserInfo neccesary for the Track Cart Tag?

In the Personalization Builder Status Console it says: Track Cart Activity Collected Today: 189, but not visible in the DE. Kind regards, Rob

  • 1
    How do you proof that its not there? Have you looked inside the dataextension in marketing cloud PI_ABANDONED_CART_ITEMS PI_ABANDONED_CART_EVENT because if you did... they are always empty... . how long did you set your session? – Johannes Schapdick Mar 5 '20 at 11:15
  • Both PI_ABANDONED_CART_EVENT PI_ABANDONED_CART_ITEMS DE are empty, the GTM tags are live since yesterday and currently there is one IGO_PROFILES of myself available in the DE IGO_PROFILES. With this Profile im trying to test the other tags. What do you mean by session? – RobSource Mar 5 '20 at 11:19
  • Your session length determines when a contact counts as "Abandoned Cart" – Johannes Schapdick Mar 5 '20 at 11:21
  • The GTM trigger is on pageview of the shopping cart. Are you referring to the trigger of the Tag or a setting I dont know about? please explain. – RobSource Mar 5 '20 at 11:23
  • Please go to web and mobile analytics and look if you have these numbers aswell and check out your number of abandoned carts. Also go to web recommendations - implementations, bottom left ADVANCED settings - there you can see your session length – Johannes Schapdick Mar 5 '20 at 11:32

AS Johannes has stated, this DE is not populated

PI Data Extensions for Personalization Builder

The following Data Extensions are included as part of the provisioning process. However, these Data Extensions are reserved for future use, so these Data Extensions should not be expected to get populated with data.





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