I have got some questions regarding Salesforce/Servicecloud and japanese language. I do know Salesforce supports japanese language, but I am still not sure if about 2 specific things:

  1. Does that mean we can create an internal knowledge base in japanese language, which can then be used by a call agent in order to find the proper answer faster?

  2. Can Einstein ChatBot be built in japanese language? I know it is not supported internally, but I am wondering would it be possible to use external vendor to build it? Or is that out of the question?

    Thank you in advance.

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