I recently setup the following:
- Created an Email SendLog using Template
- Added 3 unique customer identifiers to the Email SendLog
- Added BusinessUnitID and the same 3 unique customer identifiers in the Profile Management section
- The Profile Management updates automatically added the same fields to the 'All Subscribers' list and the _EnterpriseAttribute table
When reviewing how to update 'All Subscriber' data for the new fields I added, I sounds like I need to join the _EnterpriseAttribute with _Subscribers table but I've come to find I have no one in _Subscribers even though we've emailed over 900K that exist in the All Subscriber table.
My questions are:
Do companies have to setup their own custom processes to insert records into the _Subscribers table or is this something that should happen automatically after email send or via a setting in the connector from Sales Cloud?
I read elsewhere the 'Add Method' is key in linking Marketing Cloud email sends back to Sales Cloud, even if you're using a Salesforce Data Extension since they won't be recognized unless the 'Add Method' for these subscribers = 'SalesforceSubscriber' as opposed to 'CustomObject'. If I have to create a process for question 1, can I hard-code 'SalesforceSubscriber' as the Add Method?
Appreciate any and all help.. thanks!