I want to exclude some customers, who bought an event ticket, from a product review journey using a decision split at the beginning of the journey.
The condition that I use is "Order" doesn't contain the name of the event and instead of getting the customers from the DE exclusion kicked out, I get the other rest. Tried "Order" contain the name of the event but I got the exact same result
I have attached a screenshot with the initial journey
- The first decision split is my new decision split where order doesn't contain the name of the event
- second decision split is to check if they are subscribed
- third decision split is to check if they are a EU customers or worldwide
I have a Product Review journey where customers who are buying something are entering a journey receiving an email to ask for a review. We just launched a couple of events that are due at the end of the year.
The problem that I have with this is that the customers who bought the events are being pushed into the journey and ask to leave a review before the event has actually happened.
I have created an audience by selecting the customers who purchased the event and set up to run every day as an update.
Then, I was trying to exclude them from the journey and the way I did it is to connect the customerID of the DE with the Custom Key in the Contact builder.
Then I added a decision split at beginning of the journey and filter the new data exstension linked in contact builder where the OrderName doesn't contain the EventName.
The problem is that instead of having the people who just bought the events kicked out of the journey I get the rest of the people. I've tried to change instead of doesn't contain to contain I still get the same result or I'm missing something. Attached a screenshot with the beginning of the journey. I hope this make sense. What am I doing wrong?