I built an email in Marketing Cloud where some pictures have been attached directly from Content Builder (drag-and-drop).

When I send the email, the image is not displayed in most of the different ESPs (sometimes outlook, sometimes Gmail, yahoo... and even after clicking on 'download images on the browser).

enter image description here

Have you experienced something like this? When I copy-paste the URL of the image directly in the browser (either Chrome or Explorer) the image is displayed properly.

  • The URL you paste - is it taken from within MC or source code of email once received in the client? Mar 2 '20 at 10:12
  • It is taken from the source code of the email (the code view)
    – fromero
    Mar 2 '20 at 10:52
  • Do you see any errors in browser console? ...also if possible can you share the image url or atleast partial URL Mar 2 '20 at 12:36
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    Are you still experiencing the issue ? I have experienced a similar behaviour the last friday with some emails. Today I have checked it again and apparently they started working properly again. Perhaps some punctual issue in your MC instance ? Initially I was thinking in my Emai Content HTML data volume; that are some limitation inincially. In any case, Ias I told you today is working well apparently. Mar 2 '20 at 13:09
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    I think last week there was a SF issue with that. I dont think there is any known issue now.
    – DonL
    Mar 3 '20 at 8:03

You are right. The issue was related to a punctual issue in the MC instance. The images are well displayed now.

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