One of my orgs has a managed package in it, and was installed by a previous user, who has now been deactivated. Firstly therefore, this means I notice that on the package detail page, it is "Installed by" InactiveUser3, as you see here:

inactive user

This is fine, however, the managed package comes with a scheduled job, which is listed as being submitted "by" this user, and now, with them deactivated, it is failing and sending an error e-mail along the lines of


Developer script exception '<unknown>' : Inactive User yyyyyyyyyyy

and body

Failed to process batch for class '<unknown>' for job id xxxxxxxxxxxxxx

I have deduced (using the IDs) that it is this scheduled Apex class/user situation causing this error message. So my question is, how do I "reown" the scheduled job?

Under the Scheduled Jobs view, I can see, and "Manage" and "Delete" the job, and I can see the inactive user as the Submitter, but I can't "move" the job to a new active user...? Under manage, I can just change the timings of it all. (and indeed there is no save button either, as I thought changing the details might make me the new owner)

Scheduled Apex

Surely I am not going to have to uninstall the package and re-install it am I? That could be a catastrophe.

1 Answer 1


Did you test if you can schedule a new copy of the job from the Apex Classes -> Schedule Apex screen?

If so, you can go ahead and delete this schedule and reschedule the job at the same date/time.

If that's not possible, this is more like a design error from the managed package provider that they should resolve..

  • Crickey. Sometimes the simplest solution is the right one. That appears to have done exactly what I would expect (I'll let you know tomorrow if it fails!). Must be Friday. Cheers. Mar 7, 2014 at 15:39
  • Glad I could be of help! Mar 7, 2014 at 15:44
  • 2
    One note that it's possible to have jobs that have some additional context or use a cron expression instead of the graphical scheduler UI. In both cases this wouldn't work, but this seems to be the "happy path" for most cases. Feb 18, 2015 at 22:39

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