Need assistance with workflow rule criteria

Question

I have a scenario when a time-dependant workflow needs to be triggered when the case status is new and specific users with specific roles are logged in.

    AND(ISPICKVAL(Status, "New"),        
    OR(
        $UserRole.Name  = "Role 1",          
        $UserRole.Name = "Role 2",         
        $UserRole.Name = "Role 3",          
        $UserRole.Name = "Role 4",          
        $UserRole.Name = "Role 5",          
        $UserRole.Name = "Role 6"))

So basically when the status is new and some of the roles are logged in the time dependant workflow needs to be activated after 60 minutes.

In my case, I am using a custom field that is 5 minutes from now so I can test the scenario in the next 5 minutes. For the custom field, I am using

The formula for Trigger Time 05

=NOW()-0.038

What I am doing wrong?

Cheers Darko

Answer 1

Time dependant actions have a specific behavior according to salesforce documentation. Please see Considerations for Time-Dependent Actions and Time Triggers. In the Time Trigger Processing section we can read:

Time-dependent actions aren’t executed independently. They’re grouped into a single batch that starts executing within one hour after the first action enters the batch. Actual execution may be delayed based on service availability.

So even if your rule is valid it won't be executed at the specified time. And as in this case with a range of minutes it will be executed very far from when it is expected.